Effective Date: 16/01/2025

Avia Homes Pty Ltd is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with Avia Homes or using our services, you consent to the collection, use, disclosure, and storage of your personal information as outlined in this policy.

1. Privacy Compliance

This policy aligns with the Privacy Act 1988 (Cth), which includes the Australian Privacy Principles (APPs). For more information on the APPs, please visit the Office of the Australian Information Commissioner (OAIC).

2. Personal Information We Collect

Avia Homes collects personal information necessary for delivering our services. This includes:

• Contact Information: Name, address, phone number, email, and other details.
• Transactional Information: Details about your interactions with us, including contracts and service preferences.
• Financial Information: Payment details, bank account information, and any data necessary for financial transactions.
• Digital Information: IP addresses, browser type, website activity, and other information collected through cookies or online tracking tools.

When you engage with Avia Homes, we may collect information via:

• Online forms, emails, phone calls, or in-person consultations.
• Our website and digital platforms, including analytics tools.
• Marketing materials, surveys, and customer feedback.

3. How We Use Your Personal Information

We use your personal information for purposes including but not limited to:

• Service Delivery: To design, construct, and deliver your home or related services.
• Communication: To send updates, newsletters, and respond to your enquiries.
• Marketing: To provide promotional materials, special offers, and targeted advertising (in compliance with the Spam Act 2003 and Do Not Call Register Act 2006).
• Improvement: To assess and improve our website, services, and client experiences.
• Legal and Compliance: To fulfil legal obligations or resolve disputes.

4. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, and service providers involved in delivering your home.
• Financial institutions or third parties you direct us to communicate with.
• Subcontractors, suppliers, private certifiers, and regulatory authorities as required for construction and compliance.
• Marketing service providers for direct communication (with your consent).

In exceptional circumstances, disclosure may occur to protect against illegal activities, address legal claims, or fulfil law enforcement requests.

5. Storage and Security

We employ administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, or modification. These measures include:

• Secure servers and encrypted data storage.
• Regular security audits and updates to align with current technologies.
• Retention of information only as long as required by law or business necessity.

While we take all reasonable precautions, we cannot guarantee complete security of your data during transmission or storage.

6. Retention of Information

We retain personal information as long as necessary for the purposes outlined in this policy or as required by law. For example, financial records may be retained for at least 7 years in accordance with legal obligations. When data is no longer needed, we will securely delete or de-identify it.

7. Your Rights: Access and Correction

You have the right to:

• Access: Request the personal information we hold about you.
• Correct: Update or amend any inaccurate or incomplete information.

To make a request, please contact us at:
Email: tom@aviahomes.com.au
Phone: 07 5654 5123
Address: 1/9 Windmill Street, Southport QLD 4215

Proof of identity may be required to process your request.

8. Cookies and Tracking

Our website uses cookies to enhance user experience. These cookies collect information such as browser type, pages visited, and session duration. You can manage your cookie preferences through browser settings.

9. Marketing Communications

By providing your personal information, you consent to receiving marketing communications from us. You may opt out at any time by:

• Contacting us at tom@aviahomes.com.au.
• Clicking the “unsubscribe” link in our emails.

10. Third-Party Links

Our website may include links to external websites. Avia Homes is not responsible for the privacy practices of these third parties. We encourage reviewing their privacy policies before providing personal information.

11. Third-Party Authority

We will only discuss your project with authorised third parties. To authorise a third party, you must complete a “Third-Party Authority” form specifying their permissions.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or business practices. The most recent version will always be available on our website.

13. Contact Us

If you have questions or concerns about this policy, please contact us:
Email: tom@aviahomes.com.au
Phone: 07 5654 5123
Address: 1/9 Windmill Street, Southport QLD 4215